These terms and conditions were last updated on 18 August 2026

Terms and Conditions

1. Introduction

These Terms and Conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or to any products or services you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.

2. Binding

By registering with, accessing, or otherwise using this website, you agree to be bound by these Terms and Conditions set out below. The mere use of this website implies knowledge and acceptance of these Terms and Conditions. In some particular cases, we may also ask you to explicitly consent.

3. Electronic communication

By using this website or communicating with us electronically, you agree and acknowledge that we may communicate with you electronically on our website or by sending you an email, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications be in writing.

4. Intellectual property

We or our licensors own and control all copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.

Unless specific content dictates otherwise, you are not granted a license or any other right under copyright, trademarks, patents, or other intellectual property rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, decompile, transfer, download, transmit, monetize, sell, or commercialize any resource of this website in any form, without our prior written permission, except and only to the extent otherwise provided by mandatory legal regulations (such as the right of quotation).

5. Third-party property

Our website may include hyperlinks or other references to websites of other parties. We do not monitor or review the content of other parties’ websites that are linked to this website. Products or services offered by other websites are subject to the applicable Terms and Conditions of those third parties. The opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.

We will not be responsible for the privacy practices or the content of those sites. You bear all risks associated with the use of those websites and any related third-party services. We will not accept any responsibility for any loss or damage in any way, however caused, resulting from your disclosure of personal information to third parties.

6. Responsible use

By visiting our website, you agree to use it only for its intended purposes and as permitted by these Conditions, any additional contract with us, and applicable laws and regulations, as well as generally accepted online practices and industry guidelines. You may not use our website or services to use, publish, or distribute any material that consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activity on or in relation to our website.

It is strictly prohibited to engage in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website.

7. Registration

You may register for an account on our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information, and you agree not to share your passwords, account information, or secure access to our website or services with other people. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or account. You must notify us immediately if you become aware of any disclosure of your password.

After the closure of the account, you will not attempt to register a new account without our permission.

8. Refund and return policy

8.1 Right of withdrawal

IMPORTANT: digital content and digital services (ebooks, video courses, digital recipes, subscriptions, and any other downloadable material or material accessible online) are NOT refundable and do not grant a right of withdrawal once access has begun. At the time of purchase, you give your express consent to immediate access and acknowledge that you lose your right of withdrawal, pursuant to Article 59, paragraph 1, letter o) of the Italian Consumer Code (see point 8.3).

The 14-day right of withdrawal applies exclusively to any purchase of physical products. In that case, you may withdraw from the contract within 14 days from the day on which you acquire physical possession of the goods, without giving any reason.

To exercise your right of withdrawal for physical products, you must inform us of your decision by means of an unequivocal statement. To this end, you may use the withdrawal function available, or express your intention through an unequivocal statement in any other suitable way.

We will communicate to you an acknowledgement of receipt on a durable medium (for example by email) without delay. To meet the withdrawal deadline, it is sufficient that your communication be sent before the 14-day period has expired.

8.2 Effects of withdrawal (physical products)

If you validly withdraw from the contract for the purchase of a physical product, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

8.3 Exclusion of the right of withdrawal for digital content and services

Pursuant to Article 59, paragraph 1, letter o) of Legislative Decree No. 206 of 6 September 2005 (Italian Consumer Code), the right of withdrawal is excluded for the supply of digital content provided on a non-tangible medium (such as, by way of example, ebooks, video courses, digital recipes, content reserved for subscribers, and any other downloadable material or material accessible online), where performance has begun and, in that case, you:

a) have given your express consent to the beginning of performance during the withdrawal period; and

b) have acknowledged and accepted that you lose your right of withdrawal following the beginning of performance of the contract.

At the time of purchasing digital content or services, through specific acceptance during the order process, you give such express consent and accept that immediate access to the digital content entails the loss of the right of withdrawal. Consequently, once access to the digital content or reserved area has been made available, it will not be possible to exercise the right of withdrawal or to obtain a refund of any amount paid, including any credits or subscriptions already activated.

8.4 Exceptions

Please note that there are some legal exceptions to the right of withdrawal, and some items therefore cannot be returned or exchanged. We will let you know if this applies to your particular case.

9. Submission of ideas

Do not submit ideas, inventions, works of authorship, or other information that may be considered your own intellectual property that you would like to present to us, unless we have first signed an intellectual property agreement or a non-disclosure agreement. If you disclose it to us in the absence of such a written agreement, you grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate, and distribute your content in any existing or future media.

10. Cessation of use

We may, at our sole discretion, at any time modify or discontinue access, temporarily or permanently, to the website or to any service on it. You agree that we will not be liable to you or to any third party for any modification, suspension, or discontinuation of your access to or use of the website or any content you may have shared on the website. You will not be entitled to any indemnity or other payment, even if certain features, settings, and/or any Content you have contributed or relied upon are permanently lost. You may not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

11. Warranties and liability

Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, regarding the availability, accuracy, or completeness of the Content. We do not warrant that:

this website or our products or services will meet your needs;
this website will be available uninterruptedly, in a timely, secure, or error-free manner;
the quality of any product or service purchased or obtained by you through this website will meet your expectations.

Nothing on this website constitutes or is intended to constitute legal, financial, or medical advice of any kind. If you need advice, you should consult an appropriate professional.

The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in relation to any matter that would be unlawful for us to limit or exclude our liability. In no event will we be liable for any direct or indirect damages (including damages for loss of profits or revenue, loss or corruption of data, software, or databases, or loss or damage to property or data) suffered by you or any third party, arising from your access to or use of our website.

Except to the extent that any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any product and service marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intentional conduct, tort, or otherwise), will be limited to the total price you paid us to purchase such products or services or to use the website. This limit will apply in the aggregate to all your claims, actions, and causes of action of every kind and nature.

12. Privacy

To access our website and/or our services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information provided is always accurate, correct, and up to date.

We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. Any email sent by us to you will only be in connection with the provision of agreed products or services.

We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.

13. Export restrictions / Legal compliance

Access to the website from territories or countries where the Content or the purchase of products or Services sold on the website is illegal is prohibited. You may not use this website in violation of the export laws and regulations of Italy.

14. Assignment

You may not assign, transfer, or subcontract any of your rights and/or obligations under these Terms and Conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be void.

15. Violations of these terms and conditions

Without prejudice to our other rights under these Terms and Conditions, if you violate these Terms and Conditions in any way, we may take the actions we deem appropriate to address the violation, including the temporary or permanent suspension of your access to the website, contacting your Internet service provider to request that it block your access to the website, and/or initiating legal action against you.

16. Force majeure

Except for the obligations to pay money, no delay, failure, or omission by either party to perform or observe any of its obligations under this document will be deemed a violation of these Terms and Conditions if and for as long as such delay, failure, or omission results from any cause beyond the reasonable control of that party.

17. Indemnification

You agree to indemnify, defend, and hold us harmless from and against any claim, liability, damages, losses, and expenses relating to your violation of these terms and conditions and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs, and expenses related to or arising from such claims.

18. Waiver

The failure to enforce any of the provisions set out in these Terms and Conditions and in any Agreement, or the failure to exercise any option to terminate, will not be construed as a waiver of such provisions and will not affect the validity of these Terms and Conditions or of any Agreement or part thereof, or the subsequent right to enforce each and every provision.

19. Language

These Terms and Conditions will be interpreted and understood exclusively in Italian. All notices and correspondence will be written exclusively in that language.

20. Entire agreement

These Terms and Conditions, together with our Privacy Statement and Cookie Policy, constitute the entire agreement between you and Francesca Faj in relation to your use of this website.

21. Updating these terms and conditions

We may update these Terms and Conditions from time to time. The date indicated at the beginning of these Terms and Conditions is the last revision date. We will give you written notice of any changes or updates, and the revised Terms and Conditions will become effective from the date on which we give you such notice. Continued use of this website following the publication of changes or updates will be considered a notification of your acceptance to comply with and be bound by these Terms and Conditions. To request a previous version of these terms and conditions, contact us.

22. Choice of law and jurisdiction

These Terms and Conditions are governed by the laws of Italy. Any dispute relating to these Terms and Conditions will be subject to the jurisdiction of the courts of Italy. If any part or provision of these Terms and Conditions is held by a court or other authority to be invalid and/or unenforceable under applicable law, that part or provision will be modified, deleted, and/or enforced to the maximum extent permitted so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.

23. Contact information

This website is owned and operated by Francesca Faj.

You can contact us regarding these Terms and Conditions by writing to us or sending us an email at the following address: info@kneadpasta.it Via Folla, 57, 23037 Tirano (SO) — Kneadpasta di Francesca Faj